Frequently Asked Questions
Find answers to common questions about our industrial lubrication, fluid transfer, vacuum solutions, and detection systems.
About Droplex Industrial
Who is Droplex Industrial?
Droplex Industrial is a specialized industrial solutions provider that has been advancing manufacturing success since 2006. We deliver integrated expertise in lubrication, vacuum, fluid transfer, and detection technologies to help manufacturing plants across East Africa become more efficient, reliable, and safer.
What sets us apart is our “beyond the engineering” approach. We don’t just provide equipment—we empower manufacturing teams with the specialized knowledge, comprehensive support, and integrated solutions they need to achieve lasting success. Our technical experts work directly with your team to optimize performance, reduce costs, and build capabilities that drive long-term results.
What is Droplex Industrial’s mission?
Our mission is simple: to help manufacturing plants become better, more efficient, and safer through integrated solutions that go beyond the engineering, achieved through technical excellence, continuous support, and lasting partnerships.
Where does Droplex Industrial operate, and who does it serve?
Based in Nairobi, Kenya, we serve leading manufacturers across Kenya, Uganda, Rwanda, and the Democratic Republic of the Congo (DRC), partnering with world-class technology providers such as Busch Vacuum Solutions and Klüber Lubrication. From food and beverage processing to pharmaceutical manufacturing, cement production to energy operations, we help Africa’s most demanding industries achieve manufacturing success through solutions that go beyond traditional engineering.
Our Products & Services
What are the main product categories offered by Droplex?
Droplex offers four main solution categories:
- Precision Lubrication Solutions (specialized industrial lubricants and automated delivery systems)
- Advanced Fluid Transfer Technologies (precision-engineered pumping and handling solutions)
- Industrial Vacuum Solutions (purpose-built vacuum systems for demanding production environments)
- Integrated Detection Systems (comprehensive monitoring technologies)
What specialty lubricants does Droplex supply?
As the authorized distributor for Klüber Lubrication in Kenya, Uganda, Rwanda, and DR Congo, we offer a comprehensive range of specialty lubricants including:
- Specialized lubricating greases
- Specialized lubricating oils
- Food-grade lubricants (NSF H1-registered)
- High-temperature lubricants
- Open-gear lubrication products
- Assembly pastes
- Thread compounds
What lubrication systems and equipment does Droplex provide?
We supply and service a complete range of lubrication systems and equipment including:
- Automated/centralized greasing systems
- Greasing equipment
- Oil equipment and pumps
- Oil management systems
- Oil filtration solutions
- Lubrication accessories
What fluid transfer solutions does Droplex offer?
Our fluid transfer technologies include:
- WILDEN diaphragm pumps
- FLUX drum pumps
- Chemical transfer pumps
- Diesel transfer pumps
- Hose reels and control meters
What detection and control systems does Droplex provide?
We offer integrated detection and monitoring solutions including:
- Gas detection systems
- Terminal safety systems
- Smart lighting management
- Environmental compliance monitoring
Service & Support
What lubrication services does Droplex provide?
Our comprehensive lubrication services include:
- Lubrication audits and recommendations
- Lubrication system design and installation
- Lubrication program development
- Lubrication training for maintenance teams
- Equipment maintenance and repair services
- Lubricants contamination control
Does Droplex provide technical support for their products?
Yes, all our solutions are backed by comprehensive technical guidance, troubleshooting, and maintenance support—from installation to optimization. Our team of expert engineers provides real solutions from selection to ongoing maintenance, ensuring you achieve the best results from our technologies.
Does Droplex offer training services?
Yes, we provide specialized lubrication training to help your maintenance teams develop the skills and knowledge needed to implement effective lubrication practices. Our training transfers skills and builds capacity that remains long after implementation.
What repair services does Droplex offer?
We offer repair services for all the equipment we supply, with a dedicated workshop staffed by skilled technicians. We provide 24-hour service and repair to minimize downtime and keep your operations running smoothly.
Industry-Specific Solutions
Which industries does Droplex serve?
We provide specialized solutions for various industries including:
- Cement & Construction
- Food & Beverage Manufacturing
- Pharmaceutical Production
- Heavy Industry & Energy
- Mining
- Steel
- Wind energy
- Paper production
What solutions does Droplex offer for the food and beverage industry?
For food and beverage manufacturers, we offer NSF H1-registered food-grade lubricants that meet global food safety standards, along with fully compliant systems designed for strict hygiene requirements, contamination prevention, and audit preparedness.
What solutions does Droplex provide for heavy industry?
For heavy industry and energy sector clients, we offer robust solutions built to withstand extreme conditions while delivering reliable performance and operational efficiency. This includes specialized lubricants for high-temperature applications, heavy loads, and harsh environments.
Benefits & Results
What benefits can companies expect from Droplex solutions?
Our solutions deliver measurable benefits including:
- Extended equipment life
- Reduced energy consumption
- Minimized unplanned downtime
- Lower maintenance costs
- Improved operational efficiency
- Enhanced safety and compliance
- Documented return on investment
What kind of ROI can companies achieve with Droplex solutions?
Our clients have achieved up to 300% return on investment through reduced failures, extended equipment life, lower maintenance costs, and increased production uptime.
How does Droplex ensure client satisfaction?
We build relationships on honesty, integrity, and trust. Our business is centered around customers, aiming to provide the best products and services. We work alongside your maintenance staff, transferring skills and building capacity that remains long after implementation.
Getting Started
How can I contact Droplex for more information?
You can reach our team by:
- Phone: +254 722 176 333
- Email: Sales@Droplex.com
- Visit our website: www.droplex.com
- Contact form: Available on our website
How can I get connected with a product specialist?
Call us at +254 722 176 333 or email Sales@droplex.com, and we’ll connect you with a specialist who has expertise in your specific industry and application needs.
Does Droplex provide consultations?
Yes, our engineers work directly with your team to analyze challenges and design optimized solutions for your specific requirements. We provide technical consultation and system design services to ensure you get the most effective solution for your operation.
How do I know which Droplex solution is right for my operation?
We select and configure technologies specifically for your operating conditions, ensuring reliable performance and documented ROI. Our technical team will assess your needs, analyze your challenges, and recommend the most appropriate solutions for your specific requirements.