Privacy Policy

Last Updated: May 5, 2025

Introduction

This Privacy Policy explains how Droplex Industrial Systems LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or use our website at www.droplex.com (the “Website”). We are committed to ensuring the privacy and security of your personal information.

By accessing or using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

What Information Do We Collect?

We collect information when you register on our site, fill out forms, or place an order. This may include:

Personal Identifiers: Your name, email address, mailing address, and phone number.
Transaction Information: Payment details, purchase history, and billing information.
Technical Data: IP address, browser type, device information, and cookies.

You are welcome to browse our site anonymously, but certain features may require personal information.

How Do We Use Your Information?

Any information we collect may be used in the following ways:

To Provide and Improve Our Services: To deliver the services you request, process transactions, and enhance your overall experience with our Website.
To Improve Customer Service: Your information helps us respond more effectively to your customer service inquiries and support needs.
To Send Periodic Communications: The email address you provide may be used to send updates related to your order, occasional company news, new product or service announcements, and other related information. You can unsubscribe at any time through the link provided in these emails.
To Personalize User Experience: We may use information to understand how our users as a group use the services and resources provided on our Website.

How Do We Protect Your Information?

We prioritize the safety of your personal data and implement a range of security measures:

Secure Transmission: We use TLS (Transport Layer Security) to ensure sensitive data is encrypted when transferred.
Limited Access: Your information is only accessible by authorized personnel who are required to keep it confidential.
Data Retention: Financial information (e.g., credit card details) is not stored on our servers after transactions.
Regular Security Reviews: We conduct periodic assessments of our data collection, storage, and processing practices.

Do We Use Cookies?

Currently, we do not use cookies for data tracking. Should this change, we will update this policy accordingly and notify users of new practices.

Do We Share Your Information?

We do not sell, trade, or transfer your personally identifiable information to outside parties except in the following circumstances:

Trusted Third Parties: We may share information with trusted third parties who assist us in operating our website, conducting our business, or providing service to you, as long as they agree to keep this information confidential.
Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
Anonymous Data: Non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other uses.

Your Rights Regarding Your Data

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: You can request copies of your personal information.
Right to Rectification: You can request that we correct any information you believe is inaccurate.
Right to Deletion: You can request that we erase your personal data under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your information under certain circumstances.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Privacy

Our Website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice (such as an email notification). The date the privacy policy was last revised is identified at the top of the page.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

Contact Us

If you have any questions regarding this privacy policy, you can reach us at:

Email: info[at]droplex.com

Website: www.droplex.com